Returns and Complaints:
Every customer has the right to return a product or file a complaint, regulated by the Consumer Protection Act. If, for any reason, the customer is not completely satisfied with the purchased product, they can return it within 14 days of receiving it, without specifying reasons, or exchange it for another suitable product, provided that the returned item is unused and undamaged.

The return period starts from the day the customer receives the product. Refunds will be processed only after the seller receives the goods, along with a copy of the invoice.

Delivery Cost and Returns for Incorrectly Ordered or Defective Products

The cost of delivery or return for incorrectly ordered or defective products is borne by the customer, as indicated on the newly received invoice.

For any additional information about the products, as well as inquiries related to complaints and returns, please contact us via email at edvin.derahovic@gmail.com or by calling +385 98 377 356.

Return Address for Purchased Goods:
Projex, obrt za usluge tonske režije
Vrazova 10
42 000 Varaždin

Written Complaints:
According to Article 10 of the Consumer Protection Act, written complaints can be submitted via mail or email. The seller is obligated to respond to written complaints in writing within 15 days from the date of receipt. The seller must maintain a record of customer complaints on a durable medium for one year from the date of receiving the written complaint.